Business VOIP in West Wiltshire
The future of Cloud VOIP in West Wiltshire is here today.
The requirement for site based Telephone Systems and massive capital expenditure in West Wiltshire is now completely unnecessary..
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.
I'm looking for a VOIP provider in West Wiltshire? Does it matter how big my business is?
It doesn't matter what your business size is, whether a small home office with two users or an West Wiltshire SME with 250 plus users, you only pay for what you when you need it.
Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The power of VOIP in West Wiltshire means your business is only limited by your imagination
Imagine being able to route your UK calls to a call centre in Ireland or India? Or have remote workers answering your business number at home.
And enable call answer failover between sites.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.
Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.
See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.
Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.
Customize your Music on Hold with either the music of your choice custom messages.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Mark your Recordings for easy retrieval using our quick comments feature.
The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Maximizer CRM,
- Sage 50 Accounts,
- Sugar CRM,
- SuperOffice CRM,
Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.
Monitor user extensions and calls in real time.
Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.
With VOIP you can create your own West Wiltshire Call Centre
ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.
The CC Wallboard provides call centre feature rich real time and historical.
Providing performance graphical data Agents & Management.
The Wallboard provides key performance data and alerts.
The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.
Set up quickly and easily assign to any worldwide Call Centre.