Hosted VOIP Service Providers in Vale of Glamorgan

Hosted VOIP in Vale of Glamorgan

The future of Cloud VOIP in Vale of Glamorgan is here today.

The necessity for office based PBX telephony and huge Capex is a now a thing of the past. .

Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Vale of Glamorgan, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.

Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Cloud Hosted VOIP is feature rich and enterprise ready, so regardless of your business requirement our solution will fulfil your needs with everything from compliant Call Recording to Call Centre Call Distribution and everything in between.

I'm looking for a Hosted VOIP provider in Vale of Glamorgan? Does it matter how big my business is?

Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.

Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.

The possibilities are endless and your call routing and dial plans are only restricted by your imagination.

The possibilties of business VOIP in Vale of Glamorgan are endless

Imagine routing your calls to the USA or South Africa?

Or better still failover answering between multi-site businesses.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Vale of Glamorgan but across your entire business group.

Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.

Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.

Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.

Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy low cost call charges and free calls between sites and all users.

PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.

Mark your Recordings for easy retrieval using our quick comments feature.

Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • Lotus Notes,
  • Microsoft Access,
  • Microsoft Outlook,
  • Sage CRM,
  • vtiger CRM,

Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.

Monitor user extensions and calls in real time.

Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.

Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.

Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.

Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.

Build your own Call Centre in Vale of Glamorgan

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multi­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

Wallboard provides precise key information at a glance and alerts when performance drops below target.

The customizable Wallboard can be accessed worldwide from any Web Browser.

Set up quickly and easily assign to any worldwide Call Centre.