Cloud Hosted VOIP in Alcester
Tomorrows World of Business VOIP Alcester is ready now.
The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.
Never miss a call again by combining office and mobile communications in a simple user friendly way.
Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.
Should I worry about how big my Alcester business is when selecting a VOIP provider in Alcester
It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.
Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.
The options and flexibility are limitless with unrestricted dial plans and call routing.
The possibilties of business VOIP in Alcester are endless
Imagine being able to route your UK and Alcester calls to a call centre in Ireland or India? Or have remote workers answering your business number at their Alcester home.
Or better still failover answering between multi-site businesses.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.
Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.
Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".
Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.
Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Mark your Recordings for easy retrieval using our quick comments feature.
Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Microsoft Access,
- Sage 50 Accounts,
- Salesforce CRM,
- vtiger CRM,
Receptionist console is a software attendant product to enable receptionists to monitor and handle all staff calls from any location, being a hosted software console the reception can work from anywhere freeing you from legacy systems.
Monitor user extensions and calls in real time.
Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.
Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.
Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.
Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.
Build your own Call Centre in Alcester
ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.
Regardless of the site location, create multiple Call Centres solutions in minutes using our ACD Virtual Call Centre Solution, enabling individual agents across any site worldwide.
Reduce operational costs and improve caller experience with this feature rich ADC system.
Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.
The application provides performance tracking for Management, Supervisors and Agents.
The Wallboard provides key performance data and alerts.
The customizable Wallboard can be accessed worldwide from any Web Browser.
Set up quickly and easily assign to any worldwide Call Centre.