Business Hosted VOIP Service Providers in Glastonbury

Cloud VOIP in Glastonbury

The future of Hosted VOIP in Glastonbury is here today.

The requirement for site based Telephone Systems and massive capital expenditure in Glastonbury is now completely unnecessary..

Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment in Glastonbury, providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.

Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.

Never miss a call again by combining office and mobile communications in a simple user friendly way.

Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.

Should I worry about how big my Glastonbury business is when selecting a VOIP provider in Glastonbury

It doesn't matter what your business size is, whether a small home office with two users or an Glastonbury SME with 250 plus users, you only pay for what you when you need it.

Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.

The possibilities are endless and your call routing and dial plans are only restricted by your imagination.

The possibilties of business VOIP in Glastonbury are endless

Imagine routing your calls to the USA or South Africa?

And enable call answer failover between sites.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Glastonbury but across your entire business group.

Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.

Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.

See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.

Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.

Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.

Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.

Customize your Music on Hold with either the music of your choice custom messages.

Enjoy free calls between users and across all sites as well as low cost calls elsewhere.

PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.

Mark your Recordings for easy retrieval using our quick comments feature.

The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • ACT! By Sage,
  • Microsoft Dynamics NAV and CRM,
  • Microsoft Outlook,
  • Salesforce CRM,
  • Zoho CRM.

Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.

Monitor staff extensions and inbound calls in real time making call handling quicker, easier and more professional.

Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.

Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.

Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.

Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.

Build your own Call Centre in Glastonbury

Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.

This system supports multiple single Call Centres as well as a distributed multiĀ­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

Reduce operational costs and improve caller experience with this feature rich ADC system.

Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.

The application provides performance tracking for Management, Supervisors and Agents.

The Wallboard provides key performance data and alerts.

The customizable Wallboard can be accessed worldwide from any Web Browser.

Deploy instantly and simply assign to a Call Centre and login from anywhere.