Cloud Voice in Frinton and Walton
The future of Cloud VOIP in Frinton and Walton is here today.
The requirement for site based Telephone Systems and massive capital expenditure in Frinton and Walton is now completely unnecessary..
VOIP is the recognised voice solution for the future business world providing future proof unified communications by mixing desk IP phones or "Bring Your Own Devices" (BYOD) to create a unbelievable disaster recovery ready solution.
Cloud Hosted VOIP enables Frinton and Walton businesses to work smarter, allowing users to remain available regardless of their location.
Never miss a call again by combining office and mobile communications in a simple user friendly way.
Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.
I'm looking for a Business VOIP provider in Frinton and Walton? Does it matter how big my business is?
Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.
Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.
The options and flexibility are limitless with unrestricted dial plans and call routing.
The power of VOIP in Frinton and Walton means your business is only limited by your imagination
Imagine routing your calls to the USA or South Africa?
Or better still failover answering between multi-site businesses.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Perhaps you would enjoy "Share Call Appearance" across multiple devices such as your home or your Android smartphone or iPhone, giving you the opportunity to work from any geographic or mobile location with your customer think you are at work.
Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.
Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".
Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.
Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.
Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.
Customize your Music on Hold with either the music of your choice custom messages.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be added on a per user basis as a low-cost bolt-on and can be applied to all or part calls.
Apply clever call markers to add comments to enable quick find options of comments within any stored recording.
The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Microsoft Access,
- Microsoft Outlook,
- Sage CRM,
- Zoho CRM.
Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.
Monitor staff extensions and inbound calls in real time making call handling quicker, easier and more professional.
Hosted VOIP is the best solution to maintain an enterprise disaster recovery policy using structured dial and hunt-group plans.
Mobile Office is a software App to turn your iPhone, iPad, Laptop or Android device into your user extension system phone and provides enterprise functionality allowing extension dialing, call answer, call transfer, call hold, speakerphone and voicemail and could be used as the primary, secondary or shared call appearance device for remote or mobile workers as well as mainstream staff.
Our cloud based VOIP auto-attendant or IVR enables you to handle calls smarter and quick and creates a better user friendly experience.
Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.
Build your own Call Centre in Frinton and Walton
Call Centre Automated Call Distribution (ACD) allows users to build a "carrier Class" call centre solution without the need for extra hardware, software or Capex infrastructure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.
Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.
The application provides performance tracking for Management, Supervisors and Agents.
The Wallboard provides key performance data and alerts.
The User Interface which is highly customizable can be accessed from anywhere and on any device via a Web Browser and Internet connection.
Deploy instantly and simply assign to a Call Centre and login from anywhere.