Cloud VOIP Providers in Felixstowe

Hosted VOIP in Felixstowe

The future of Business VOIP in Felixstowe is here today.

The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.

VOIP is the recognised voice solution for the future business world providing future proof unified communications by mixing desk IP phones or "Bring Your Own Devices" (BYOD) to create a unbelievable disaster recovery ready solution.

Cloud Hosted VOIP enables businesses to work smarter, allowing users to remain available regardless of their location.

Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.

Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.

Should I worry about how big my Felixstowe business is when selecting a VOIP provider in Felixstowe

It doesn’t matter what your business size is, whether a small home office with two users or an SME with 250 plus users, you only pay for what you when you need it.

Combine multi-location sites and remote workers in a single seamless solution regardless of size, location or area code.

The options and flexibility are limitless with unrestricted dial plans and call routing.

The power of VOIP in Felixstowe means your business is only limited by your imagination

Imagine being able to route your UK and Felixstowe calls to a call centre in Ireland or India? Or have remote workers answering your business number at their Felixstowe home.

And enable call answer failover between sites.

How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement not only in Felixstowe but across your entire business group.

Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.

Enjoy PC integration with Microsoft Outlook and IE and FF browsers for "Click-to-Dial" options from website contacts or direct from Outlook.

See callers "Pop Up" on your PC by name or company and answer calls with the click of your mouse.

Group directories allow all your users using the Business toolbar to see pop ups displayed as the company name or contact rather than the telephone number.

Busy Lamp fields enable you to see the status of other users whether they are engaged or available as well one-click dialing or transfers.

Through the use of Hunt Groups you can forward inbound calls to any user at any location with site-to-site failover or voicemail messages options such messages forwarded automatically to your inbox as a "Wav" file.

Easily create custom "Music on Hold" to promote your business to callers on hold or being transferred.

Enjoy low cost call charges and free calls between sites and all users.

PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.

Mark your Recordings for easy retrieval using our quick comments feature.

Recording can also be monitored in real time and provides a wealth of features and statistics including easy search and storage.

Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:

  • LinkedIn,
  • Microsoft Access,
  • Microsoft Outlook,
  • Sugar CRM,
  • vtiger CRM,

Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.

Monitor user extensions and calls in real time.

Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.

Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.

Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.

The system offers options to the caller such as, Press 1 for Property, Press 2 for Lettings etc.

With VOIP you can create your own Felixstowe Call Centre

ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.

This system supports multiple single Call Centres as well as a distributed multi­site Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.

Reduce operational costs and improve caller experience with this feature rich ADC system.

The CC Wallboard provides call centre feature rich real time and historical.

The application provides performance tracking for Management, Supervisors and Agents.

Wallboard provides precise key information at a glance and alerts when performance drops below target.

The customizable Wallboard can be accessed worldwide from any Web Browser.

Deploy instantly and simply assign to a Call Centre and login from anywhere.