Business VOIP in Bilston
Tomorrows World of Cloud Telephony in Bilston is ready now.
The requirement for site based Telephone Systems and massive capital expenditure is now completely unnecessary.
Hosted VOIP is the Defacto High Definition (HD) voice solution for the modern business environment providing future proof unified communications combining a variety of desktop IP phones or "Bring Your Own Devices" (BYOD) to provide a true unified, flexible, redundancy ready solution.
Business VOIP empowers companies to work better, enabling staff to be on-net regardless of physical location.
Never lose an inbound call by ensuring every office and mobile call is combined in a unified manner.
Business VOIP is an enterprise enabled fully featured system, ready to fulfil your company communications requirements including everything from PCI & FSA Call Recording to Call ACD.
I'm looking for a VOIP provider in Bilston? Does it matter how big my business is?
Regardless of your company size, or whether you’re a small SoHo, SME or Enterprise Corporation you scale users up and down as and when you need to ensuring you maximise savings and minimise waste.
Link multi-sited businesses and remote workers in one solution regardless of geographic location or telephone numbers.
The possibilities are endless and your call routing and dial plans are only restricted by your imagination.
The power of VOIP in Bilston means your business is only limited by your imagination
Imagine routing your calls to the USA or South Africa?
And enable call answer failover between sites.
How about a centralised reception answering service for multi-site businesses allowing you to streamline staffing requirement across your entire business group.
Or finally have dual registrations, an IP phone at Work is duplicated at Home giving you the flexibility to work from home or any location without your customers knowing the difference.
Software toolbars allow integration with Microsoft Outlook and Internet Explorer and Firefox browsers for "Click-to-Dial" options from website telephone numbers and business contacts within Outlook.
Enjoy caller "Pop Ups" on your PC and a range quick feature settings from "Call forwarding" to "Speed dials".
Group directories enables you to see all your customers by name or contact for pop ups and click to dial calling.
Monitor the status of co-workers and staff with "Busy Lamp Fields" enabling you to see their status and enjoy "one-click" dialing or transfers.
Virtual Hunt Groups allows you to route operational numbers in a variety of ways across your entire group of users with site-to-site failover and voicemail options such as messages forwarded automatically to your inbox as a "Wav" file.
Customize your Music on Hold with either the music of your choice custom messages.
Enjoy low cost call charges and free calls between sites and all users.
PCI & FSA Compliant Call Recording can be enabled as a bolt-on for Hosted users or per SIP Trunk.
Apply clever call markers to add comments to enable quick find options of comments within any stored recording.
The recording feature includes easy storage with search and statistics to find recording easily, you can even monitor recordings in real-time.
Our powerful Customer Relationship Management (CRM) interconnect allows click to dial and other functionality including click-to-hold, transfer, CRM screen pop-up and call logs with many separate CRM solutions including these top packages:
- Lotus Notes,
- Maximizer CRM,
- Microsoft Outlook,
- Sage CRM,
- SuperOffice CRM,
Our PC based Reception console enables receptionists to monitor and handle all calls for any user across multiple sites, as well as being deployed from any location.
Monitor user extensions and calls in real time.
Cloud based hosted VOIP is the ideal solution to manage disaster recovery scenario either through pre-planned dial plans and hunt groups or "on the fly" real time configuration to divert inbound callers to any location instantly.
Provide enterprise mobile and unified communication functionality allowing extension dialing, call answer, call transfer, call hold, by using the mobile App to turn your iPhone, iPad, Laptop or Android Smartphone into your user extension system phone and.
Hosted VOIP auto attendant allows businesses to better direct inbound callers to the right departments or staff.
Often referred to as IVR, the system offers the caller options in the way dialing specific numbers for separate departments. i.e. Press 1 for Sales, Press 2 for Accounts etc.
With VOIP you can create your own Bilston Call Centre
ACD stands for Automated Call Distribution and is essential software for Call Centres creating a carrier Class solution without the need massive Capital expenditure.
This system supports multiple single Call Centres as well as a distributed multisite Call Centre to act as a single "Virtual Call Centre", regardless of the geographic location of the existing sites or individual agents.
The solution reduces operational costs and improves the caller experience whilst being an enterprise, standard feature rich call distribution and queuing system.
Call Centre Wallboard provides feature rich real time and historical statistics monitoring of Agents and Call Centres.
The application provides performance tracking for Management, Supervisors and Agents.
Wallboard provides precise key information at a glance and alerts when performance drops below target.
The customizable Wallboard can be accessed worldwide from any Web Browser.
Set up quickly and easily assign to any worldwide Call Centre.